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Terms & Conditions

The following tells you the terms and conditions on which we supply any of the products listed on our website to you and how we run the website and treat the personal information which you provide us with.  Please read these Terms and Conditions carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to be bound by these Terms and Conditions.  If you do not agree with our Terms and Conditions, please do not use this website.  Nothing in these terms affects your statutory rights.

We reserve the right to change the contents of this website, including these Terms and Conditions, at any time without notice. It is your responsibility to ensure that you are aware of any changes. Your use of the website after a change has been posted will signify your acceptance of the modified Terms and Conditions

We will endeavour to provide uninterrupted, error-free access to the website, however, this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs.  We will try to ensure that this is for the shortest time possible.

Copyright

All copyright and other intellectual property rights relating to this website and its content, including images, text and any other material are owned or registered by Sophie Leonard Country Clothing.

Disclaimer of Content

Whilst we have taken all reasonable steps to ensure the accuracy of the information on this website, it is provided on an “as is” basis and we give no warranty regarding the accuracy of the content of this website.

Any advice given on this website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for professional advice on your specific requirements.

Complaints Policy

In the event that we fail in meeting our high standards of customer services please do not hesitate to contact us via email or by post to: Sophie Leonard Country Clothing, 2 Fletcher Road, Ottershaw, Surrey, KT16 0JY, enquiries@sophieleonardcountryclothing.co.uk.

We aim to acknowledge your communication and to start our investigations within five working days following our receipt of it. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.

Access

When you register for an account, you will be asked to enter your email address and choose a password. You are responsible for keeping your email address and password confidential. You agree that you are solely responsible for all activities that occur using your email address and password.

Ownership, Permitted Use and Site Content

All of the content contained on this website, including information, communications, text, graphics, photographs, images, sounds, moving images, video, illustrations, code and other materials, together with all trademarks, logos and domain names are owned by Sophie Leonard Country Clothing. The content and marks are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written consent of Sophie Leonard Country Clothing.

Any unauthorised use by you of any content or marks will result in legal action taken against you.  You are authorised to view, display, print and download Content and individual pages from the site for personal, informational, and non-commercial use only (provided that you retain all copyright and other proprietary notices contained on those pages).

Accuracy of Information

Sophie Leonard Country Clothing takes reasonable effort to ensure that content on this site is complete, accurate and current. Despite Sophie Leonard Country Clothing’s efforts, however, the information on this site may occasionally be inaccurate, incomplete or out of date. Products included on the site may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the site. In addition, we may make changes in information about price and availability without notice. Sophie Leonard Country Clothing reserves the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. Sophie Leonard Country Clothing also may require verification of information prior to the acceptance and/or shipment of any order.

Our Contract

The information you provide when placing an order is for billing and delivery purposes or for contacting you with any query we may have.  When placing an order from Sophie Leonard Country Clothing, you will be sent an email confirming receipt of the order and your order details. A contract between you and Sophie Leonard Country Clothing will only take place once the order has been accepted, processed and items have been dispatched. Once your order has left our warehouse you will receive another email, confirming your order has been dispatched.

Sophie Leonard Country Clothing retains the right to refuse any request or order made by you.  If your order is accepted you will be informed by confirmation email.

Availability

All items shown as ‘in stock’ will normally be delivered within a standard delivery timescale of 3 – 5 working days, however, Sophie Leonard Country Clothing will not be responsible for any postal / courier delays, which would be out of our control.

Promotional

Promotional discount codes – we may from time to time offer promotional discount codes to our customers via our website or through our social media pages. The conditions of use relating to any discount code will be specified at the time of issue, so please read any accompanying information thoroughly before using your discount code.  Only one promotional discount code can be applied per order. We reserve the right to vary these conditions.

Payment

Sophie Leonard Country Clothing accepts payment from all major Debit and Credit Card companies (except American Express). Unfortunately, we do NOT accept payment via cheques or postal orders. All items are inclusive of VAT.

Upon receiving your order, a standard pre-authorisation check on your payment card will be carried out, to ensure there are sufficient funds in the account for the transaction. Goods will not be dispatched until this check has been completed. Your card will be debited once the order has been accepted.

Postage & Packaging

Our postage and packaging charge is £5.50 for standard delivery. Please note that there will be an additional charge added to the postage for deliveries to all islands off the UK mainland, within Great Britain.  For overseas postage or if you require express delivery within the UK, please contact us before placing an order. All orders will require a signature upon delivery.

Questions?

If you've got any questions, we would be happy to assist and answer any queries you might have.

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